FAQ

Frequently Asked Questions

Hevias footwear runs true to U.S. sizes. When in doubt order your size in dress shoes.

Loafer Fit

We believe that our extraordinary craftsmanship translates into a near perfect fit, which with time gets even better as it molds to your foot. Hevias loafers are guaranteed to have out of the box comfort without the need for "wearing in." Our loafer sizing is designed to be worn without socks or with "no shows," so if you enjoy wearing socks with your loafers or you have a wide foot, you might need to order a half size up.

Boot Fit

We typically recommend ordering the same size you wear in other high quality leather boots or dress shoes, or ½ size smaller than you normally wear in sneakers. If you are between sizes, order the smaller size as leather naturally stretches to form to your feet over time. Our custom developed boot leathers are buttery soft, so even a snug fit feels like a dream.

Smooth & Exotic Leather

Store in a dry place utilizing shoe trees or tissue paper to support shape and reduce moisture. Clean with a damp cloth or soft brush. Condition as desired with a moisture-protecting leather conditioner. Use a neutral or color-matching cream-based polish as desired. Keep that soft, broken-in leather and re-sole your Hevias at a local cobbler once your soles wear through or your heels wear down.

Suede Leather

Store in a dry place utilizing shoe trees or tissue paper to support shape and reduce moisture. Clean with a damp cloth or soft brush. Avoid polishes and creams as this may damage the suede. Hevias suede leather is specifically developed to be water-resistant. Keep that soft, broken-in leather and re-sole your Hevias at a local cobbler once your soles wear through or your heels wear down.

Returns & Exchanges for product in original unworn condition. Visit https://returns.hevias.com/ to start your return or exchange.

How to Return

Hevias offers complimentary shipping on purchases, returns & exchanges. Customers may return an item purchased on Hevias.com within 30 days from the shipping confirmation date of your order. The items should have all tickets attached and be in perfect condition. Please visit https://returns.hevias.com/

How to Exchange

Hevias offers complimentary shipping on purchases, returns & exchanges. Customers may exchange an item purchased on Hevias.com within 30 days from the shipping confirmation date of your order. The items should have all tickets attached and be in perfect condition. Please visit https://returns.hevias.com/

For now we are only offering our footwear direct to consumer online. If an item happens to be out of stock please sign up for back in stock notifications. Our orders ship out of Dallas, TX and most orders are received within the week.

Yes! We offer expedited shipping with a nominal fee applied at checkout.

We offer free shipping on all orders

We use either FedEx Ground or USPS First Class and ships from Dallas, Texas. Our boots typically ship from our Dallas warehouse within 1 business day after the order is placed and typically takes 2-6 business days to reach its destination.

Expedited Shipping

You can expedite your orders during checkout! We offer FedEx 2nd Business Day shipping in addition to our free Ground shipping option.

Shipping Restrictions

We currently only ship to the lower 48 U.S. states and the District of Columbia (we do not ship to Alaska, Hawaii, or internationally). Per California Penal Code Section 653o, "it is unlawful to import into [California] for commercial purposes, to possess with intent to sell, or to sell within the state, ...any part or product" of a number of animals, including python. As a result, we are unable to ship any of our python boots to addresses within California.

Our custom developed suede leathers are guaranteed waterproof in all of our suede styles.

We want to make luxury footwear attainable for all which is why we offer our products at the best possible pricing from the start. We strongly feel that we offer the best value for the money available.

Each pair of Hevias ship with protective velvet dust-bag and a few special gifts from team Hevias.